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Upgrade Your Business With Direct To Consumer Business Model

3817 Views | 1 min | Published On: October 7, 2021 Last Updated: June 29, 2023
Direct to Customer model

The pandemic ushered in a number of significant developments throughout the world, one of which is the emergence of brands and businesses using the direct to consumer business model (D2C). 

Many small and big firms hopped on board, changing their attitudes toward the direct to consumer business model because of the numerous opportunities.

Recent studies and analyses have revealed exponential growth figures, indicating that during the next five years, the percentage of customers purchasing from a direct to consumer business model will increase.

Direct to consumer is abbreviated as D2C. A firm develops a product in-house and distributes it through its own distribution channels. An e-commerce platform, social media, and a retail store are examples of these channels.

What Distinguishes The Direct To Consumer Business Model From Traditional Retail?

It’s important to understand what the D2C model is replacing before diving into it. The direct to consumer business model is displacing the old retail paradigm, in which producers mark up their items as they are carried to shops, where they are marked up again.

The items are then sold to the general public. The conventional approach splits earnings, resulting in the majority of markups being split among the small firms involved, as well as shipping costs, staff pay, and other expenses.

Consumers pay greater prices as a result of the traditional retail paradigm. Nobody comes out on top.

The D2C approach, on the other hand, focuses on selling directly to customers. This reduces stages, lowering long-term selling prices.

The direct to consumer business model necessitates the presence of a manufacturer, advertising, or a website, as well as the customer; there is no middleman.

Let’s look at which model is superior:

D@c vs Traditional retail

Influence On Consumer Relationships

Because the intermediaries are removed, the brand’s interaction with its clients is reinforced. Long-term client connections are also strengthened. In the traditional retail model, however, there are too many intermediaries for companies to connect directly with end customers.

Branding Authority

The direct to consumer business model has increased its control on branding. Because companies can communicate directly with customers, they can run offer-based campaigns, giving them more control over marketing items.

As previously stated, the traditional approach involves several stakeholders, which disrupts the communication channel between the producer and the consumer. Because there is such a long chain of brand communication in this situation, brand standards are limited.

Profits And Creativity

Because there are no intermediaries involved in the D2C model, the chances of generating a profit rise. The model demonstrates that it is both efficient and effective. Innovation becomes simple and, in most circumstances, effective for these businesses since they rely on extensive data.

Customers’ unmet requirements are recognized thanks to the direct to consumer business model and rigorous data analysis, resulting in effective innovation.

Traditional models, on the other hand, are often dangerous. Brand revenues are harmed by intermediaries, and innovation becomes difficult when there is no thorough data accessible.

Profit Margins

The absence of intermediaries boosts the profit margins of direct to consumer companies. It is a low-cost and successful method of attracting consumers. Brands in traditional retail business models, on the other hand, suffer higher expenses due to intermediaries and their fees.

Potential Losses On New Items

Product innovation is easier for D2C brands. They may quickly pilot new goods using extensive data on consumer preferences. For D2C brands, the potential losses are lower.

Because they serve a broad consumer, companies that use conventional models face a higher risk of possible losses.

The Use Of Digital Space

To earn sales, the D2C business model primarily relies on internet traffic. Digital advertising is highly essential in this scenario. Digital advertising may or may not be used in traditional company methods. The reason for this is that retail outlets account for the majority of company sales.

Businesses That Have Achieved Success As A Direct To Consumer (D2C)


This well-known brand launched a Shopify site to facilitate direct sales, marking the first time in the company’s 153-year history. It swiftly met its aim of giving away 21,000 coffee samples in a year, hitting 90% of its target in just a few hours! 

Despite the fact that the campaign had to be completed sooner, free samples led to Nescafe’s considerable increase in consumer base.


Chubbies is a website that sells trousers and swimming shorts. Customers of Chubbies receive free delivery, but the company’s group discount approach is what sets it apart. When you buy more than $500 worth of pants in bulk, you get a discount.

Chubbies promote their product as a must-have for parties, “workplace team bonding,” and even military organizations (with a special discount for US personnel).


Allbirds is a great example of how companies that follow direct to consumer business model can maintain a physical presence in large cities without depending on big-box shops to sell their products. The website of Allbirds accounts for a significant portion of the company’s revenue.

It does, however, have physical locations throughout the world to reach consumers who like to try on shoes and get assistance from in-store associates.

Warby Parker

The direct to customer business model from Warby Parker takes the effort out of shopping for eyeglasses by giving you numerous pairs and allowing you to return the ones you don’t like.

Warby Parker’s main selling point is the ease with which you may select eyeglasses from the comfort of your own home.

Final Notes

It is no longer difficult to create a direct to consumer business model. The use of new technologies and professional tools has made the move simple and painless. In today’s consumer world, the Internet has become the lifeblood. 

Creating a compelling digital presence for your business will provide you with a fantastic chance to get to know your customers, increase retention, and establish brand identification. 

Our major goal at Apptunix is to supply you with effective and innovative solutions so that your business continues to run smoothly. We can assist you with anything connected to the direct to consumer business model (D2C).


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