TRUSTED AMS PARTNER SINCE 2013

Application Managed Services

Name: Streamline your IT operations with expert application managed services. Proactive monitoring, faster issue resolution, and lower operational costs.
Brand: Apptunix
Rating: 4.9 (425 reviews)

Our enterprise-grade application management services are powered by 700+ in-house experts delivering seamless support and 24/7 monitoring. We help reduce IT complexity, strengthen security, and optimize application performance while lowering operational costs.

Trusted By Innovators Worldwide

Conversational AI platform for UAE's national CSR authority.

92%response accuracy across English & Arabic

Centralized sales reporting platform for dealers across Africa.

35%reduction in processing time across the dealer network.

Drone-integrated delivery platform eliminating last-mile inefficiencies.

70%faster delivery with zero carbon emissions.

Travel platform connecting users with curated stays across top destinations.

3Xmore qualified bookings within 60 days.

Re-engineered loyalty platform backend for 15+ premium retail brands.

30%faster issue resolution.

Scalable fashion platform with AI-driven recommendations.

25%rise in customer retention.

The Apptunix Effect: Profound Application Changes

Tangible improvements across stability, speed, security, and cost, built into the operating model from day one, not added later.

ALWAYS ON
24/7 Proactive Monitoring

Comprehensive visibility across your global application estate, identifying and neutralizing potential threats before they impact your business operations or users.
AI-NATIVE
AI-Powered Incident Resolution

Leveraging autonomous agents and predictive modeling to resolve 40% of routine incidents instantly while preemptively surfacing anomalies to compress resolution time.
FULL OWNERSHIP
Strategic Partnership

Eliminating vendor fragmentation with a dedicated Service Delivery Manager who owns every outcome, providing a single escalation path and absolute transparency.
MODERNIZATION
Continuous Legacy Modernization

Seamlessly upgrading SAP, Oracle, and legacy environments within your existing AMS framework to ensure technical agility without disrupting day-to-day stability.
OUTCOME-DRIVEN
Value-Driven Outcomes

Linking our operational performance directly to your business KPIs, ensuring every technical milestone delivers measurable efficiency and cost-optimization for the enterprise.
ZERO LOCK-IN
Complete IP and Data Sovereignty

Retain full ownership of all source code, runbooks, and credentials throughout the engagement, ensuring total portability and long-term control over your digital assets.

5000+

Applications managed
700+

In-house specialists
99.95%

SLA adherence
12+

Years of Experience

End-to-end service coverage for your enterprise portfolio

ERP, CRM, Cloud, Security, Data, and DevOps — every dimension of enterprise application management in one engagement.

ERP Application Management
CRM Platform
Application Maintenance
Cloud Infrastructure
Application Modernization
Security Operations
Data Platform
DevOps

ERP Application Management

SAP, Oracle, and Microsoft Dynamics managed so your operations, finance, and supply chain teams stay fully productive.
- Core business processes protected through every system change
- Predictive incident resolution ensuring zero business disruption
- Continuous version currency maintained as systems evolve & scale
Technologies:
- SAP S/4HANA
- Oracle EBS
- MS Dynamics 365
Strategic Outcome: 50+ Enterprises resulted in 40% reduction in operational overhead and 99.99% system reliability.
CRM Platform Operations

Salesforce, HubSpot, and Microsoft CRM managed so your sales and service teams always work at full capacity.
- Revenue-critical customer workflows stay uninterrupted
- CRM-to-enterprise integrations maintained and monitored
- Platform improvements delivered continuously without impacting sales teams
Technologies:
- Salesforce
- HubSpot
- MS Dynamics CRM
- Zoho CRM
Strategic Outcome: Businesses achieved 35% faster customer response times and 98% improvement in customer engagement efficiency.
Application Maintenance

Proprietary platforms and SaaS applications managed end-to-end, including inherited and legacy systems with full continuity.
- Business continuity protected for legacy and inherited systems
- Product improvements delivered on a structured release cadence
- Third-party integrations and API dependencies monitored for reliability
Technologies:
- Custom SaaS
- Legacy Systems
- React, Node.js
- Java / .NET
Strategic Outcome:50+ Enterprises achieved 45% reduction in downtime and 60% faster issue resolution across business-critical applications.
Cloud Infrastructure Management

Cloud infrastructure across AWS, Azure, and GCP optimized continuously so performance stays high and costs reduce each quarter.
- Infrastructure capacity aligned to business demand automatically
- Cloud costs reduced through continuous optimization and governance
- Business continuity protected through multi-region architecture
Technologies:
- AWS
- Azure
- Google Cloud
- Terraform
Strategic Outcome: Enabled enterprises to improve deployment speed by 65% while maintaining high availability across multi-cloud environments.
Application Modernization

Legacy platforms modernized inside your AMS engagement, incrementally, while applications stay in production and users are unaffected.
- Technical debt reduced so applications keep pace with your market
- Legacy platforms migrated to cloud-native architecture without downtime
- New business capabilities unlocked through AI-ready infrastructure
Technologies:
- SAP Migration
- Oracle to Cloud
- Kubernetes
- Docker
Strategic Outcome:Assisted 40+ enterprises in reducing application latency by 50% and improving deployment efficiency by 70%.
Security Operations

Security and compliance maintained continuously across HIPAA, PCI-DSS, GDPR, and SOX so your estate is always audit-ready.
- Compliance posture maintained continuously, not just before audits
- Security vulnerabilities addressed before they become business risk
- Regulatory obligations met without burdening your internal team
Technologies:
- SAP GRC
- Snyk
- SonarQube
- Vault
Strategic Outcome: Protecting enterprises with 24/7 threat monitoring, cutting breach response time by 80%, and lowering security incidents by 65%.
Data Platform Management

Enterprise data platforms, pipelines, and analytics infrastructure maintained under production-grade SLAs so business decisions are always supported by reliable data.
- Business-critical data available when decisions need to be made
- Data pipelines and enterprise integrations run without failure
- Analytics infrastructure maintained so reporting stays reliable
Technologies:
- SAP BW
- MuleSoft
- Snowflake
- Airflow
Strategic Outcome: Empowered businesses to process data 6x faster while improving reporting accuracy by 85% across business operations.
DevOps Engineering

Enterprise release cycles accelerated from months to weeks, with governance and traceability across complex multi-system environments.
- New capabilities delivered to market faster and more reliably
- Release risk reduced through structured governance and rollback capability
- Engineering capacity freed from deployment management and overhead
Technologies:
- SAP DevOps
- GitHub Actions
- ArgoCD
- Terraform
Strategic Outcome: Accelerated software delivery by reducing deployment time by 70% and increasing release frequency by 5x.

Measurable outcomes across your portfolio

Real engagements. Measurable results. Across the industries and challenges enterprise leaders face every day.

Enterprise sales intelligence platform for real-time dealer performance across Africa.

100%Real-Time Visibility
99%Inventory Accuracy
90%Faster Reporting
0%Untracked Inventory Loss

"From the consultation call to product launch, they kept us informed at every stage, delivered 3 weeks ahead of schedule."

Head of Digital, ISUZU Africa.

Discover How We Delivered It

Offering seamless performance, stability, and reliability for a multi-brand rewards platform.

99.9%Uptime & Availability
15+Retail Brands Supported
30%Faster Issue Resolution
24/7Backend Maintenance Coverage

"From initial consultation to go-live, the team showed exceptional ownership, guiding us through every stage with confidence."

Technology Executive, Al Tayer

Explore the Zero Downtime Story

An all-in-one lifestyle app built to enhance shopping and entertainment experiences.

1000+Employees onboarded
17Malls unified
100%Manual work eliminated
6-tierHierarchy managed

"The platform was delivered and deployed rapidly, with a smooth transition across all operational levels."

Head of Digital, Majid Al Futtaim

See the Platform Behind 17 Malls

Drone-integrated food delivery platform to streamline logistics and maximize operational efficiency.

70%faster delivery than traditional logistics
500+Successful Drone Flights
Zeroemissions across all on-site operations
100%Operational Safety Record

"Working with the Apptunix team felt like a true partnership - their expertise and commitment stood out throughout."

Director, Expo City Dubai

Read How We Built for 24M+ Visitors

Built a mobile-first fashion e-commerce platform with AI personalization and GCC-ready scalable architecture.

54%Increased Revenue
27%Higher Conversion Rate
99.9%Platform uptime
3XFaster App Performance

"Apptunix-engineered platform handled massive peak loads, driving 54% revenue growth."

Head of E-Commerce, Namshi

Explore the Platform Behind $2B+

High-performance real estate platform built for scale, speed, and seamless agent connectivity.

3XIncrease in Qualified Leads
72%Higher User Engagement
60%Faster Page Load Speed
40%Faster Agent Response

"From MVP to full product, the team understood exactly what we needed and built it without a single compromise"

Head of Product , Keller Williams

See How Qualified Leads Tripled

Automobile

On-Demand

Lifestyle

Food Delivery

eCommerce

Real Estate

Scalable AMS Models for Enterprise

A modular framework structured to align our depth of service with your portfolio’s specific operational requirements.

TIER 01
Application Operations
Scope: Run
Full operational ownership of your application estate. 24/7 monitoring, proactive incident management, security operations, and SLA governance. Your applications run reliably. Your team carries zero operational burden.
Includes:
- 24/7 Monitoring
- Incident Management
- Security Operations
- SLA Governance
- Compliance Management
WHAT IMPROVES
- Application uptime and reliability
- Incident resolution time
- Security and compliance posture
TIER 02
Operations and Maintenance
Scope: Run + Maintain
Everything in Tier 01, extended with structured change management. Bug resolution, patch governance, version upgrades, and minor enhancements delivered on a governed release cadence. Applications stay stable and current.
Includes:
- All of Tier 01
- Bug Resolution
- Patch Governance
- Version Management
- Minor Enhancements
WHAT IMPROVES
- Technical debt reduction
- Release stability and cadence
- Application maintainability
TIER 03
Full Lifecycle Management
Scope: Run + Maintain + Evolve
The complete AMS partnership. Tiers 01 and 02, with continuous feature delivery, AI integration, cloud optimization, and application modernization built into the engagement. Your portfolio improves every quarter without a separate program or budget.
Includes:
- All of Tier 02
- Feature Delivery
- AI Integration
- Cloud Optimization
- Modernization Roadmap
WHAT IMPROVES
- Release velocity and product value
- Cloud cost and infrastructure efficiency
- Application competitive relevance
TIER 04 Most Recommended
Outcome-Based Partnership
Scope: Run + Maintain + Evolve + Business KPIs
Full Lifecycle Management with commercial accountability extended to board-level business metrics. TCO reduction targets, revenue-protected uptime, engineering throughput benchmarks, and strategic goals contracted and reported to your executive leadership.
Includes:
- All of Tier 03
- Business KPI Contracts
- Executive Governance
- Value Reporting
WHAT IMPROVES
- Board-level technology ROI visibility
- Strategic alignment of IT and business
- Commercial accountability on outcomes

AI that makes your applications faster, smarter, and more resilient

Gartner estimates AI-powered IT operations will reduce enterprise application management costs by 25% by 2026 — making AI-native AMS a strategic operational imperative, not a future roadmap item.

AI Technologies Deployed:

Generative AI
LLM Root-Cause Analysis
AI Agents
Predictive ML
OpenAI GPT-4
AWS Bedrock
LangChain
GitHub Copilot
AIOps
Intelligent Automation

40%

of enterprise IT incidents are resolved autonomously by AI, freeing engineering capacity for strategic work.

AI-AUGMENTED INCIDENT MANAGEMENT
Proactive Resilience Over Reactive Support

Deploy predictive anomaly detection to neutralize threats instantly. Autonomous agents resolve routine incidents while LLMs perform sub-second root-cause analysis across global logs.
GENERATIVE AI IN RELEASE ENGINEERING
Elite Code Quality with Minimal Engineering Friction

Automate code reviews and test generation to accelerate velocity. Generative AI maintains live runbooks and hardens security scans before every production deployment.
AI-Driven Portfolio Governance
Transform Static Dashboards into Executive Intelligence

Utilize ML models for weekly risk forecasting and cost optimization. Deliver board-ready reports featuring predictive trend analysis and strategic forward projections.

Discover what clients say about working with Apptunix and how we've amplified their success.

Delivered through AI-augmented operations, continuous portfolio optimization, and full lifecycle ownership from day one.

Marco Perez
Co founder

Meshari ALMaqhawi
Co founder

Jocelyn Pettitt
CEO

Rich Suchevits
Founder & CEO

40%

Lower Total Cost of Ownership

Consolidated delivery eliminates reactive firefighting and cloud waste, ensuring measurable operational savings starting from month two.
3X

Faster Release Velocity

AI-augmented pipelines compress delivery cycles, shipping more features reliably without the need for additional engineering headcount.
65%

Fewer Critical Outages

Scaled automation and AI anomaly detection keep mission-critical systems online through peak seasons, audits, and major releases.
60%

Engineering Capacity Reclaimed

AI handles routine support, accelerating resolution times and freeing senior engineers for product innovation and competitive differentiation.

92%Enterprise AMS clients consistently renew.

Our 92% retention rate reflects delivery against committed outcomes, not client inertia or switching costs.

Six steps from discovery to full ownership

A proven framework designed to ensure a seamless, governed transition to a more stable and efficient operational environment.

We Manage Your AMS. You Lead Your Business.

Build a stable, AI-native foundation for your enterprise. Let’s define your path to operational excellence today.

Portfolio Mapping & Strategic Alignment

Architects document your full estate and identify risks to define measurable success criteria for year one.
Comprehensive Application Health Audit

A structured health assessment provides a complete diagnosis of security and performance before assuming full operational responsibility.
Tailored Engagement Architecture

Benchmarking SLAs against current performance to align commercial terms and resources with your specific enterprise roadmap.
Phased Knowledge & Ownership Transfer

Parallel pod shadowing ensures undocumented processes are captured, enabling your internal team to focus on business growth.
Intelligence-Led Ongoing Management

Providing 24/7 proactive monitoring, incident management, and bug fixes to ensure mission-critical stability and system uptime.
Continuous Optimization & Governance

Strategizing enhancements and automations to improve operational efficiency while reducing your total cost of software ownership.

Enterprise security, independently certified and always active

Deploying compliance standards and proactive risk management protocols to ensure your mission-critical infrastructure remains secure and future-proof.